The 2025 Physician and APP Engagement Survey highlighted meaningful progress across HonorHealth while identifying opportunities to further strengthen communication, physician and APP involvement in decision-making and workplace culture. Since the survey closed, teams across the organization have already taken action on your feedback. Here’s what we learned, what has improved and what’s next.

What we learned

• Communication remains a key opportunity, particularly ensuring important information reaches physicians and APPs through reliable channels.
• Physicians and APPs want meaningful involvement in decisions that affect their practice.
• Strong perceptions of safety continue to correlate with higher engagement scores, reinforcing the value of transparency and safety reporting.
• Physicians and APPs reported an improved ability to spend sufficient time delivering care.

Where we made progress

National engagement scores rose

Engagement scores continued to climb across HonorHealth, with physician engagement reaching the 77th percentile nationally and APP engagement increasing to the 77th percentile among employed APPs.

Additional improvements included:

• Organizational engagement scores improved by 0.08 points compared with the 2024 survey, reaching the 75th percentile nationally.
• Physicians and APPs reporting sufficient time to provide the best care increased by 0.40 points.
• Physician decompression scores (ability to disconnect from work during personal time) increased by 0.13 points.

Key wins across our campuses and care areas

• HonorHealth Scottsdale Shea Medical Center: Executed the 2025 action plan by creating an outdoor lounge patio, improving campus communications and increasing surgery on-call case availability.
• HonorHealth Deer Valley Medical Center: Reached the 85th percentile in physician engagement and achieved the highest safety culture scores among HonorHealth hospitals with more than 200 beds.
• HonorHealth Scottsdale Osborn, Scottsdale Thompson Peak and Tempe medical centers: Improved alignment between hospitalists and subspecialists, contributing to improved length of stay and achievement of Medicare readmission targets.
• Urgent care: Addressed staffing and throughput concerns by reaching the highest staffing levels on record, opening Occupational Health Medicine (OHM) hubs and gaining approval for a referral coordinator.
• Primary care: Reached the 80th percentile nationally with a 64% survey response rate.

Action on communication feedback

To address concerns related to communication and information delivery, HonorHealth is:

• Requiring email updates during the recredentialing process to improve message delivery.
• Utilizing insights from the recently completed physician and APP communication survey and interviews to shape the overall communication strategy.
• Launching HonorHealth Medical Focus, a new centralized website built entirely around physician and APP needs.

What we’re doing next — Organizational action plans

• Local action plans: Driving initiatives led by CMOs at each campus and within the Medical Group.
• The Honor Way: Strengthening safety culture through implementation of High Reliability Organization (HRO) principles.
• LIFT (Leadership and Initiatives for Fulfillment and Thriving): Focusing on peer support, leadership academies, social events and enhanced communication.
• Technology and workflow improvements: Implementing AI-assisted chart review, ambient listening tools and augmented response technology (ART) for Epic In Basket messages.
• Decision input: Ensuring physicians and APPs have opportunities to provide feedback on decisions that affect their practice.

Campus and care area action plans

Every HonorHealth medical center and care area has developed action plans tailored to your feedback. From workflow improvements and technology enhancements to safety initiatives and stronger departmental collaboration, this work will continue throughout 2026.

Want to see how your feedback is shaping change in your specific practice area?