
The art of emergency care: Through the eyes of a patient

Julius Aguas, DO
In a heartfelt testimonial from a recent emergency department patient at HonorHealth Scottsdale Osborn Medical Center, we received a powerful reminder of how skilled, compassionate care can transform a potentially distressing medical situation into a memorable healing experience. The story highlights the exceptional care provided by Julius Aguas, DO, during a busy evening in the emergency department:
“I went to HonorHealth Scottsdale Osborn Medical Center at about 6 p.m. The ER was very busy, so I was grateful when I was finally taken to an ER room and given pain medication. Dr. Julius Aguas came in around 9 p.m., and he was able to gently massage and manipulate my shoulder back into place. I was not only impressed with his amazing skill in doing this but also for his ability to keep me engaged in conversation to distract me and make me laugh. He was so kind, skilled and gentle, and he took his time to work slowly but surely so as to keep me comfortable and not cause me any more pain. He was absolutely amazing! Please let him know that his gentleness and proficiency at doing this incredible manipulation was so very much appreciated. I will always remember him.”
In emergency medicine, where time pressures and high-stress situations are common, Dr. Aguas exemplifies how taking a thoughtful, patient-centered approach can lead to superior outcomes. His ability to combine technical precision with emotional intelligence while maintaining genuine human connection demonstrates the highest standards of medical practice at HonorHealth.
If you know of a colleague deserving of recognition due to care of patients, support for our community or support of a colleague, please share with a chief medical officer or email [email protected].