HonorHealth and UnitedHealthcare mutually agreed to end the contract for Individual Exchange Benefit plans effective Jan. 1, 2025. This means, on or after Jan. 1, 2025, patients who have this insurance will be out-of-network for services provided at any HonorHealth facility and for all employed HonorHealth physicians.

Only patients with UnitedHealthcare Individual Exchange Benefit plans are moving out-of-network. HonorHealth will continue to be in-network with UnitedHealthcare Commercial, Medicare Advantage, Dual, and Community & State Medicaid plans.

Key details regarding this upcoming change:

• Patients with this insurance who have an appointment or procedure scheduled prior to Jan. 1, 2025 have no changes to their appointment, and they will still be in-network for any services provided before this date.
• For patients looking to schedule an appointment on or after Jan. 1, 2025, they will be out-of-network if they are still on a UnitedHealthcare Individual Exchange plan. Patients should check with UnitedHealthcare to see if they have out-of-network benefits.
• A complete list of in-network Marketplace/Exchange plans can be found on our website. These plans include Banner-Aetna, Oscar, Cigna, Health Choice and Ambetter from Arizona Complete Health.
• Impacted patients have been notified of this change by HonorHealth via email and by a letter from UnitedHealthcare.

Resources:

• Patient talking points to assist with conversations with patients.
• An informational flyer to help ensure patients are aware of open enrollment and what resources are available to help them understand their options and benefit-related questions.