What’s new:
Information Security and Information Technology have partnered to increase our preventative security controls by improving our identity verification processes when someone calls the HonorHealth Service Desk for account-related support.

• Account-related phone support includes assistance with authentication or password changes, a common practice employed by banking institutions, utilities and physician offices.

Why it matters:
Identity verification is an important part of our Information Security protocols, as HonorHealth’s online security relies on verifying that a person is who they claim to be when accessing the network.

How it works:
Service Desk teams will attempt to validate a caller’s identity by asking for information that only that individual should know, such as the last four digits of their social security number, their date of birth month and day, badge information or a non-HonorHealth email address.

• The information requested may differ between types of staff, such as team members and contractors.
• An individual’s data is not known or viewable to the Service Desk – it is electronically verified within our identity system as a match.

It’s important that when providing personal information during the onboarding process that the information is accurate so it may be successfully authenticated when prompted to verify identity. If inaccurate information is provided, or someone’s identity is unable to be successfully validated, the Service Desk will be unable to provide service. This may require an alternative means of verification, such as in-person assistance.

Details on this process are available here. For questions regarding this change, please call the Service Desk at 480-882-4357.