Treating others the way you want to be treated and partnering with others to ease their way is what respect means at HonorHealth. It also means honoring the feelings, needs and perspectives of others to work together as an effective and excellent team to ensure the best outcomes for all.

Tips to improve respect:

• Avoid quickly interrupting patients. If truly needed, interrupting patients after three to five sentences is acceptable.
• Remember how much words matter, and kindness is non-negotiable. Clear, honest and compassionate communication is kind. You can disagree without being disagreeable.
• Avoid medical terms and use language patients can understand.
• Seek to understand and provide culturally competent care to meet the needs of diverse cultures, background, ethnicities and identities in order to foster a sense of inclusion and to provide the best care for that individual.
• Seek to ease the way of patients but also of teammates and colleagues.

ICARE recognition honoring respect:
HonorHealth Scottsdale Osborn Medical Center endoscopy and anesthesia teams and Nicole Gawron, DO

“I want you to acknowledge the team at the HonorHealth Scottsdale Osborn Medical Center Endoscopy Department.

I was working on the Friday before Christmas (Friday, Dec. 22, 2023) at the HonorHealth Scottsdale Osborn Medical Center Endoscopy Department to take care of many critically ill patients that were hospitalized over the holiday. I was so impressed by the team members that assisted to help take care of all the patients. We wanted to complete the procedures in a timely fashion, help the patients get better and discharged to their families before the holiday.

One of the anesthesiologists, Nicole Gawron, DO, worked quickly and effectively, and was able to provide anesthesia to multiple patients that day. She stayed beyond her shift duration, to help get the procedures done. At one time, we even had three anesthesiologists in the department to provide anesthesia to the patients. The endoscopy nurse, Jaime Garcia, did a great job taking care of the patients in an efficient manner.

Most importantly, the comradery that all the team members demonstrated was an example of the Christmas spirit. Multiple nurses and endoscopy techs stayed later that day, to help get the procedures done. As I reflect upon that day, I can say I am proud to work with HonorHealth and appreciated all the care everyone provided to the patients. It was an example of why we work in the healthcare field and providing excellent patient care at the same time! I truly feel that HonorHealth Scottsdale Osborn Medical Center has one of the best endoscopy departments. Most importantly, they work as a team, are patient centered and compassionate.

Thank you to Deepa Shah, MD, for recognizing her colleagues and teammates who demonstrated respect for both patients and each other!”