ICARE Our Culture of Well-being for Patients and Clinicians: Honor Respect

Respect: Treating others the way you want to be treated and partnering with others to ease their way is what respect means at HonorHealth.  It also means honoring the feelings, needs and perspective of others to work together as an effective and excellent team to ensure best outcomes for all.

ICARE recognition honoring respect:  Osborn endoscopy, anesthesia, and Dr. Nicole Gawron

I am sending you this email to acknowledge staff at the Osborn Endoscopy Department. I was hoping that you could share this email in the next newsletter.

I was working on the Friday before Christmas (12/22/2023) at the Osborn Endoscopy Department to take care of many critically ill patients that were hospitalized over the holiday. I was so impressed by the staff that assisted to help take care of all the patients. We wanted to complete the procedures in a timely fashion, help the patients get better, and discharged to their families before the holiday.  One of the anesthesiologists, Dr. Gawron worked quickly, effectively, and was able to provide anesthesia to multiple patients that day. She stayed beyond her shift duration, to help get the procedures done. At one time, we even had 3 anesthesiologists in the department to provide anesthesia to the patients. The endoscopy nurse, Jaime Garcia, did a great job taking care of the patients in an efficient manner. Most importantly, the comradery that all the staff demonstrated was an example of the Christmas spirit. Multiple nurses and endoscopy techs stayed later that day, to help get the procedures done. As I reflect upon that day, I can say I am proud to work with Honor Health and appreciated all the care everyone provided to the patients. It was an example of why we work in the health care field and providing excellent patient care at the same time! I truly feel that Osborn has one of the best endoscopy departments. Most importantly, they work as a team, are patient centered, and compassionate.

Thank you to Dr. Deepa Shah for recognizing her colleagues and teammates who demonstrated respect for both patients and each other!

Tips to improve respect:

• Avoid quickly interrupting patients. If truly needed, interrupting patients after 3-5 sentences is acceptable.
• Remember how much words matter and kindness is non-negotiable. Clear, honest, and compassionate communication is kind. You can disagree without being disagreeable.
• Avoid medical terms and use language patients can understand.
• Seek to understand and provide culturally competent care to meet the needs of diverse cultures, background, ethnicities, and identities in order to foster a sense of inclusion and to provide the best care for that individual.
• Seek to ease the way of patients but also of teammates and colleagues.

An opportunity to learn more about respect and well-being at HonorHealth:  Learn from a national expect on physician and advanced practitioner wellness focused on system improvements to bring more joy and meaning in the work we do.  April 12^th the Women Physician Leadership Council will host a fundraising dinner with a national expert in physician and hospital system well-being, Dr. Tate Shanafelt.  We invite you to come participate and learn how we can all take action to further the culture of well-being.

RSVP: Women Physicians Leadership Council – Dinner – April 2024 | HonorHealth Foundation